{"id":1097,"date":"2025-05-09T15:46:18","date_gmt":"2025-05-09T12:46:18","guid":{"rendered":"https:\/\/www.etimm.ase.ro\/?p=1097"},"modified":"2025-05-11T15:47:12","modified_gmt":"2025-05-11T12:47:12","slug":"factors-influencing-consumer-value-and-attractiveness-in-physical-shopping-centers-evidence-from-the-western-cape-south-africa","status":"publish","type":"post","link":"https:\/\/www.etimm.ase.ro\/?p=1097","title":{"rendered":"Factors Influencing Consumer Value and Attractiveness in Physical Shopping Centers: Evidence from the Western Cape, South Africa"},"content":{"rendered":"<h4>\n<span style=\"font-size:12px;\"><span style=\"font-family: georgia,serif;\"><strong>Title<\/strong><\/span><\/span><br \/>\n<\/h4>\n<p style=\"text-align: justify;\">\n<span style=\"font-size:12px;\"><span style=\"font-family: georgia,serif;\"><meta name=\"citation_title\" content=\"Factors Influencing Consumer Value and Attractiveness in Physical Shopping Centers: Evidence from the Western Cape, South Africa\"\/>Factors Influencing Consumer Value and Attractiveness in Physical Shopping Centers: Evidence from the Western Cape, South Africa<\/span><\/span>\n<\/p>\n<h4>\n<span style=\"font-size:12px;\"><span style=\"font-family: georgia,serif;\"><strong>Author(s)<\/strong><\/span><\/span><br \/>\n<\/h4>\n<p style=\"text-align: justify;\">\n<span style=\"font-size:12px;\"><span style=\"font-family: georgia,serif;\"><meta name=\"citation_author\" content=\"Roland GOLDBERG\"\/>Roland GOLDBERG, <meta name=\"citation_author\" content=\"Clarise MOSTERT\"\/>Clarise MOSTERT<\/span><\/span>\n<\/p>\n<p>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><meta name=\"citation_publication_date\" content=\"2025\/05\/09\"\/><meta name=\"citation_journal_title\" content=\"Journal of Emerging Trends in Marketing and Management\"\/><meta name=\"citation_volume\" content=\"1\"\/><meta name=\"citation_issue\" content=\"1\"\/><meta name=\"citation_firstpage\" content=\"36\"\/><meta name=\"citation_lastpage\" content=\"48\"\/><meta name=\"citation_place_published\" content=\"Bucharest, Romania\"\/><meta name=\"citation_publisher\" content=\"The Bucharest University of Economic Studies Publishing House\"\/><meta name=\"citation_issn\" content=\"2537-5865\"\/><\/span><\/span>\n<\/p>\n<h4>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><strong>Classification JEL <\/strong><\/span><\/span><br \/>\n<\/h4>\n<p style=\"text-align: justify;\">\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><meta name=\"citation_classification_jel\" content=\"M31, L81, D12.\"\/>M31, L81, D12.<\/span><\/span>\n<\/p>\n<h4>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><strong>Abstract<\/strong><\/span><\/span><br \/>\n<\/h4>\n<p style=\"text-align: justify;\">\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><meta name=\"citation_abstract\" content=\"The shift towards digital retail platforms has significantly impacted physical shopping centers, leading to a phenomenon often referred to as the \"retail apocalypse.\" Despite this trend, physical shopping centers continue to offer unique value through customer experiences that digital platforms struggle to replicate. This study investigates the factors affecting customer value and attractiveness in physical shopping centers in the Western Cape, South Africa. Employing a qualitative, phenomenological research design by conducting in-depth interviews with nine participants before the point of saturation was reached, this study explores how factors such as aesthetics, design, tenant mix, customer service, and safety and security contribute to the attractiveness of these centers. The findings reveal that shopping centers offer unparalleled value through immersive experiences, highlighting the importance of value pricing, immediate delivery, social interaction, and relaxation in fostering customer loyalty and engagement. In addition, the study identified key factors that participants found to be unattractive physical shopping centers, including large crowds, rude employees, unhygienic bathroom facilities, and parking fees. These findings offer valuable insights for shopping center managers and marketers in enhancing customer experiences and addressing deterrents to foster greater customer retention.\"\/>The shift towards digital retail platforms has significantly impacted physical shopping centers, leading to a phenomenon often referred to as the &#8220;retail apocalypse.&#8221; Despite this trend, physical shopping centers continue to offer unique value through customer experiences that digital platforms struggle to replicate. This study investigates the factors affecting customer value and attractiveness in physical shopping centers in the Western Cape, South Africa. Employing a qualitative, phenomenological research design by conducting in-depth interviews with nine participants before the point of saturation was reached, this study explores how factors such as aesthetics, design, tenant mix, customer service, and safety and security contribute to the attractiveness of these centers. The findings reveal that shopping centers offer unparalleled value through immersive experiences, highlighting the importance of value pricing, immediate delivery, social interaction, and relaxation in fostering customer loyalty and engagement. In addition, the study identified key factors that participants found to be unattractive physical shopping centers, including large crowds, rude employees, unhygienic bathroom facilities, and parking fees. These findings offer valuable insights for shopping center managers and marketers in enhancing customer experiences and addressing deterrents to foster greater customer retention.<\/span><\/span>\n<\/p>\n<h4>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><strong>Keywords<\/strong><\/span><\/span><br \/>\n<\/h4>\n<p style=\"text-align: justify;\">\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><meta name=\"citation_Keywords\" content=\"Physical shopping centers, customer value, shopping experience, qualitative research.\"\/>Physical shopping centers, customer value, shopping experience, qualitative research.<\/span><\/span>\n<\/p>\n<h4>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><strong>Full Text: <meta name=\"citation_pdf_url\" content=\"https:\/\/www.etimm.ase.ro\/RePEc\/aes\/jetimm\/2025\/JETIMM_V01_2025_106.pdf\"\/><a href=\"https:\/\/www.etimm.ase.ro\/RePEc\/aes\/jetimm\/2025\/JETIMM_V01_2025_106.pdf\" target=\"_blank\"><span style=\"color: rgb(0, 0, 205);\">download pdf<\/span><\/a><\/strong><\/span><\/span><br \/>\n<\/h4>\n<p>\n<span style=\"font-family:georgia,serif;\"><span style=\"font-size:12px;\"><strong>Cite: <a href=\"https:\/\/www.etimm.ase.ro\/RePEc\/aes\/jetimm\/2025\/JETIMM_V01_2025_106.ris\" target=\"_blank\"><span style=\"color: rgb(255, 0, 0);\">download citation<\/span><\/a> (for EndNote, Reference Manager, ProCite)<\/strong><\/span><\/span>\n<\/p>\n<p>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Title Factors Influencing Consumer Value and Attractiveness in Physical Shopping Centers: Evidence from the Western Cape, South Africa Author(s) Roland GOLDBERG, Clarise MOSTERT Classification JEL M31, L81, D12. Abstract The shift towards digital retail platforms has significantly impacted physical shopping centers, leading to a phenomenon often referred to as the &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[32],"tags":[],"coauthors":[18],"class_list":["post-1097","post","type-post","status-publish","format-standard","hentry","category-jetimm_2025"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/posts\/1097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1097"}],"version-history":[{"count":1,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/posts\/1097\/revisions"}],"predecessor-version":[{"id":1098,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=\/wp\/v2\/posts\/1097\/revisions\/1098"}],"wp:attachment":[{"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1097"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.etimm.ase.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcoauthors&post=1097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}